FAQs

Frequently Asked Questions

What payment methods do you accept?

We accept PayPal for all purchases. All transactions are processed securely with SSL encryption, ensuring your personal and payment information is fully protected.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can follow your package in real-time and see exactly when your fashionware will arrive.

What is your return policy?

You can return items within 30 days for defective or non-defective products. Slightly used items are accepted, and return shipping is free. Refunds are processed within 14 days. View Full Return Policy

Do you offer exchanges?

Yes! We accept exchanges for items of the same value. Simply contact our support team to initiate the process and receive guidance on returning and replacing your item.

How long does shipping take?

All orders enjoy free shipping within Malaysia. Handling time is 1–3 business days, and delivery typically takes 8–17 business days, Monday to Friday. View Shipping Details

Can I contact you if I have a question about a product?

Absolutely! Our support team is ready to assist Monday to Friday, 9 AM–5 PM (GMT+8). Reach us via email or through our contact form, and we’ll respond within 2 business days. Contact Our Team

Is my personal information safe with Haanmi?

Yes. We do not sell, rent, or trade your personal information. Data is used solely for legitimate business purposes like fulfilling orders and improving your experience, in compliance with Malaysian data protection regulations. Learn More